User experience and design

The user’s experience is everything to a website’s success. These articles cover how you can deliver the best possible experience and achieve the goals for your site and organisation in the process.

Take your intranet on the road (or to the canteen)

By liamking | Published: January 28, 2010
Before we begin: this post is aimed at folks with intranets to run, but I think the lessons can be applied to external sites too... The beauty of running an intranet is you can easily meet your audience in the flesh, but it can still be easy to hide away in the office and not take [...]
Also posted in: Evaluation, Role of web in an organisation | Tagged: | | | |
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DIY web usability testing

By liamking | Published: July 26, 2009
I’m not sure why, but website usability testing is often seen as something beyond the remit or experience of web teams. Usability testing really can be cheap and easy – you just need to buy your guinea pig lunch. Photo: CanadaGood on Flickr I simply don’t buy this. I think anyone can run these sessions for nothing [...]
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Taking the bounce out of bounce rates – part #1

By liamking | Published: June 7, 2009
Do you know which pages your visitors first see when they come to your website (other than your homepage of course)? And do you know how many of those lovely visitors actually stick around long enough to do anything? In my experience many web teams and managers don’t really know the answers to these important questions. And [...]
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They’re under starter’s orders… and they’re off

By liamking | Published: March 29, 2009
Hello. After months of threatening to launch our own blog, we’re finally up and running. We’re a bunch of web professionals [squad list coming soon] who know a thing or two about running websites. And we think it’s time to share some of our experiences and insights with a wider audience. “Another blog – just what the [...]
Also posted in: Evaluation, Managing web teams & content owners, Role of web in an organisation, Social media, Techy stuff, Web content, Web projects, Web standards & accessibility | Tagged: |
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